Terms of Service

These Terms govern the one-off Google Ads audit supplied under the Zbang brand. Please save or print a copy when you order. The version you accept at checkout applies to that order.

1. Supplier

The service is supplied by ZBANG LTD, company number 11824205, registered in England and Wales. Registered office: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom. VAT registration number: 490 6618 68. Contact: hello@zbang.ai.

2. Business customers only

This service is available only to customers acting wholly or mainly for business purposes. By ordering, you confirm that you are authorised to bind the business named in the order and to provide the account access and information needed for the audit. It is not offered to consumers.

3. Order and contract formation

Before payment, you must provide the requested order information and accept these Terms and acknowledge the Privacy Notice. Your checkout submission is an offer to purchase the audit. A contract is formed when Zbang confirms successful payment and makes the paid onboarding process available. If Zbang cannot accept an order, it will not provide the service and will return any payment received for that order.

4. Audit scope and deliverable

The audit is a review of the Google Ads account made available to Zbang. It may cover campaign structure, budgets, bidding, search terms, keywords and match types, ads and creative, conversion measurement, attribution risks, and potential tests. The deliverable is a written, prioritised action plan based on the information and read-only access supplied.

Unless separately agreed in writing, the service does not include implementing recommendations, changing campaigns, ongoing account management, creative production, legal or tax advice, a media-spend budget, or revisions to the deliverable. Zbang does not require your Google password, recovery codes, or billing access.

5. Timing

Work can begin only after cleared payment, a complete intake, and working read-only account access have all been received. Zbang's target is to deliver within 3–5 UK business days after those conditions are met. This is an estimate rather than a guaranteed deadline. A UK business day excludes Saturdays, Sundays, and public holidays in England. Missing information, unavailable access, or a material change in scope pauses the estimate.

6. Your responsibilities

• Provide accurate, complete, and current information.
• Have authority to grant access to the relevant Google Ads account and any information in it.
• Use Google's own access controls and grant only the permissions requested.
• Do not send passwords, recovery codes, card details, or unnecessary personal data.
• Review recommendations and decide independently whether they are appropriate before implementation.

If required information or access is not provided within a reasonable time after a request, Zbang may suspend work or end the order. Any delivery estimate is paused while Zbang is waiting for you.

7. Price, VAT, and payment

The price is €999 excluding VAT; applicable VAT calculated at checkout. It is a one-off fee, not a subscription or retainer. Stripe processes payment and may collect billing address, country, business, and tax information needed to determine the amount payable. You are responsible for supplying accurate tax and billing information.

8. Cancellation and refunds

Because this is a business service, there is no contractual cooling-off period. You may ask to cancel before Zbang starts the account review; if Zbang confirms that work has not started, the service fee will be refunded. Once the review has started, there is no refund merely because you change your mind or do not implement the recommendations. If Zbang ends an accepted order for reasons other than your breach or failure to provide what is needed, Zbang will refund the part of the fee relating to work not supplied. This does not limit rights that cannot lawfully be excluded.

9. Account access and third-party services

You remain responsible for your Google Ads account and may remove Zbang's access through Google. Google, Stripe, and other third-party services are independent providers with their own terms and availability. Zbang is not responsible for a delay or inability to perform caused by a third-party service outside its reasonable control, but will take reasonable steps to resume work when possible.

10. Confidentiality and data protection

Each party must use the other's confidential information only to perform or receive the service and must not disclose it except to personnel and providers who need it for that purpose, with permission, or where law requires disclosure. This does not cover information that is public through no breach, already lawfully known, or independently developed. Zbang handles personal data as described in its Privacy Notice. Where Zbang acts as a processor of personal data for a customer, appropriate written data-processing terms must be agreed.

11. Intellectual property

You retain ownership of the material and account data you provide. Zbang retains ownership of its pre-existing methods, know-how, templates, and tools. Once the fee is paid, Zbang grants your business a perpetual, non-exclusive, non-transferable licence to use and adapt the delivered report for its own internal business purposes. You may share it with professional advisers who are subject to confidentiality, but may not resell, publish, or use it to provide services to others without written permission.

12. No performance assurance

The audit provides professional observations and recommendations, not a promise of savings, revenue, return on ad spend, or other results. Advertising performance depends on factors outside Zbang's control, including your market, products, website, data, budgets, platform changes, and implementation decisions. You remain responsible for commercial decisions and any campaign changes.

13. Liability

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Subject to that, neither party is liable for indirect or consequential loss. Zbang is not liable for lost profit, revenue, business, opportunity, anticipated savings, goodwill, or data arising from a decision to implement or not implement a recommendation. Zbang's total liability arising from an order is limited to the service fee paid for that order. These limits apply to the fullest extent permitted by law.

14. Ending the contract

Either party may end the contract immediately if the other commits a material breach that cannot be remedied, or fails to remedy a remediable material breach within a reasonable period after written notice. Zbang may suspend access or end the contract if continuing would be unlawful or create a material security risk. Terms that by their nature should continue—including confidentiality, intellectual property, liability, and payment obligations—survive termination.

15. General

Neither party is liable for delay caused by events beyond its reasonable control. If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer the contract without Zbang's written consent. No third party has a right to enforce these Terms. These Terms and the accepted order are the entire agreement about the audit, except for fraud or fraudulent misrepresentation.

16. Governing law and contact

These Terms and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Send service questions, complaints, or cancellation requests to hello@zbang.ai.

17. Changes

Zbang may publish a new version for future orders. A new version does not change an existing order unless the parties agree in writing or a change is required by law. The effective date and version appear at the top of this page.